Always choose the best photo possible. Sending originals is always better than sending copies, such as memorial booklets, color photocopies, inkjet printouts or similar reproductions. For your customer's satisfaction,watch for the common problems listed below:

1. MARKS ON THE PHOTO -writing on the back of the photo, paperclips, staples and scotch tape can leave a mark and result in a poorer quality or require extensive graphic work to correct it at extra cost.

2. DO NOT cut, alter or draw on pictures to show us how the family wants it to be. Photocopy the picture(s) and then crop, draw or otherwise indicate how the family wants it. Please make sure the ink on the completed order form does not touch the pictures - it may leave marks on the pictures.  

3. UNDERSIZE PHOTOS - for better quality porcelains it is always better to downsize the figure or face of the deceased in the picture than to take a smaller figure or face and blow it up to much larger proportions. If the head of the person in the picture is to be enlarged 2, 3 or 4 times the size, you will not get a quality portrait, as the original usually is not as good as it looks to the naked eye in the smaller size. The quality will be even worse if the original picture is of poor quality. Of course the quality and resolution of the original picture itself always comes into play for better quality memorial portraits.

4. TEXTURED PHOTOS - grainy photos or photos printed on texturized paper will have the imperfections show on the porcelain portrait. Photos that have been scanned and JPEGged (compressed) at low quality will have "blocky" artifacts that may need graphic work at extra cost.